Withdrawal policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the goods. If you ordered several goods in a single order that are delivered separately, the withdrawal period is fourteen days from the day on which you, or a third party other than the carrier indicated by you, acquires physical possession of the last of the goods.

To exercise the right of withdrawal you must inform us (Bendix Konsulting AS, Overlege Helsingens veg 18, 7805 Namsos, Norway; e-mail hello@innenwerk.net) of your decision to withdraw from this contract by an unequivocal statement, for example a letter sent by post or an e-mail. You may use the attached model withdrawal form, but it is not obligatory. You may also exercise the right of withdrawal online using the “Withdraw contract” button in the footer of every page. If you use that online function we will send you an acknowledgement of receipt without delay on a durable medium, for example by e-mail, stating the content of the withdrawal and the date and time it reached us.

To meet the withdrawal deadline it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Bendix Konsulting AS, Overlege Helsingens veg 18, 7805 Namsos, Norway, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

When the right of withdrawal does not apply

None of the statutory exceptions applies to our range. Our goods are not made to customer specification, are not liable to deteriorate rapidly, and are not sealed for reasons of health protection or hygiene. Having tried a brush or used a cloth therefore does not end your right of withdrawal; it can only lead to us charging for a diminished value as described above.

Model withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it.)

To Bendix Konsulting AS, Overlege Helsingens veg 18, 7805 Namsos, Norway (e-mail hello@innenwerk.net):

  • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
  • Ordered on (*)/received on (*)
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper)
  • Date

(*) Delete as appropriate.